Role synopsis
Agent has multiple responsibilities to different customers. Agent will manage and follow GBS’s Safety Initiatives and promote best safety practices. Agent serves as the first line of support for retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals to assist them in placing orders or resolving their supply/delivery related inquiries due to allocation, credit or account set up issues, in accordance with consistent processes and specific performance metrics. Agent also assists with any Accounting, Bill of Lading or Invoicing issues. Agent also will assist in handling any Consumer Relations issues such as Gas contaminations, Nozzle overflow, site locations or behavior issues at our sites. Agent will assist in ordering POP materials and hardware for sites in conjunction with BP’s Marketing strategy. Agent will Identifies the requirements of a customer issue and recognizes when it is necessary to escalate to management within the GBS or US Fuels Operations. As the first contact, agent is responsible for positive interaction with customers to give a favorable impression of BP and GBS’s operations. Agent will contribute to GBS’s vision to deliver operational excellence.
Key accountabilities
· Manage, understand and monitor customer’s expectations and requirements which include, order processing, troubleshooting, heavy communication via Internet, phone, fax and e-mail and dispute resolution.
· Manage and follow GBS’s and BP’s Safety Initiatives and promote best safety practices.
· Assist the GBS to reach its’ Business Scorecard’s goals by hitting/exceeding team targets.
· Work as a liaison between multiple teams to ensure customer satisfaction is met.
· Build and maintain strong customer relationships through loyalty and confidence with both the customer and business partners.
· Provide strong phone service as part of a call center for both internal and external customers, resolving the majority of customer issues on the initial inbound call.
· Ensure Gas contaminations are resolved in a timely fashion and process is followed.
· Support the different Marketing campaigns that BP runs throughout the year.
· Monitor supply outages and react accordingly for incoming and existing orders.
· Ensure all Accounting issues (BOL’s, Invoicing) are handled or escalated in a timely fashion.
· Work with customers to troubleshoot and resolve their issues with account set-up, allocation and delivery issues, credit and general all around customer service is required.
· Excellent customer service while being efficient from an operational perspective.
· Follow-up after escalating issues to ensure customer needs are resolved to their satisfaction.
· Support GBS activities through immediate triage, escalation, resolution or logging and forwarding of customer inquiries/issues within GBS and US Fuels Operations.
· Report all accidents/near misses in Traction and alert Team Lead.
Essential Education
· High School Diploma or GED
Essential experience and job requirements
· Work is generally performed within an office environment, with standard office equipment available.　
· Must be able to sit for extended periods of time.
· This is a high volume call center; extended time to be spent on phone, typing, and reviewing data on computer screen.
· The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
· Vision abilities required by this job include close vision.
· Critical and technical thinking are required at all times while on calls with clients and/or customers.
Other Requirements (e.g. Travel, Location)
Ability to work in the Naperville, IL office location. No relocation assistance will be provided.
Desirable criteria & qualifications
· Bachelor's Degree
· Experience in Contact Sender and/or Customer Service environment.
· Technical background with experience in Aspen Retail, TAS and TDS.
Relocation available
No
Travel required
Negligible travel
Is this a part time position?
No
About BP
Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. With a workforce of 80,000 employees, BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.
BP has established a Global Business Services (GBS) in the Chicago area which provides Finance, Customer Service and Operational Procurement services to businesses across the Americas. This GBS is part of an integrated network of Global Business Services to support SPU (strategic performance unit) operations globally, providing cost optimization and process standardization, through global delivery capabilities and enabling technologies. The GBS is a dynamic, performance-driven organization that deeply values its customers and its people, and seeks continuous improvement in all it does.
Segment
Corporate & Functions
Closing Date
19-Nov-2018
Disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½†scalp, or > 2 cm/¾†body – arms & armpits/legs/chest).
BP is an equal employment opportunity and affirmative action employer. View our policy statement.
If you are a US-based applicant or you are applying to a position in the US and you are an individual with disability or a disabled veteran, and would like any type of assistance to apply or to access or to attend any recruitment or selection event, system or process, we would like to help you to ensure that your application process goes as smoothly as possible. If you need assistance, information, or answers to your questions, feel free to contact us or have any of your representatives contact us at BP US Application Assistance BPUSApplicationAssis@bp.com,Telephone: 281.366.1999.
Read the Equal Employment Opportunity is the Law poster for more information about Equal Employment Opportunities. (Spanish version)
EOE/Minorities/Females/Vet/Disabled.
Eligibility Requirements
If you are applying for a position in the United States, you must be at least 18 years of age. Legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.
Role synopsis
Agent has multiple responsibilities to different customers. Agent will manage and follow GBS’s Safety Initiatives and promote best safety practices. Agent serves as the first line of support for retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals to assist them in placing orders or resolving their supply/delivery related inquiries due to allocation, credit or account set up issues, in accordance with consistent processes and specific performance metrics. Agent also assists with any Accounting, Bill of Lading or Invoicing issues. Agent also will assist in handling any Consumer Relations issues such as Gas contaminations, Nozzle overflow, site locations or behavior issues at our sites. Agent will assist in ordering POP materials and hardware for sites in conjunction with BP’s Marketing strategy. Agent will Identifies the requirements of a customer issue and recognizes when it is necessary to escalate to management within the GBS or US Fuels Operations. As the first contact, agent is responsible for positive interaction with customers to give a favorable impression of BP and GBS’s operations. Agent will contribute to GBS’s vision to deliver operational excellence.
Key accountabilities
· Manage, understand and monitor customer’s expectations and requirements which include, order processing, troubleshooting, heavy communication via Internet, phone, fax and e-mail and dispute resolution.
· Manage and follow GBS’s and BP’s Safety Initiatives and promote best safety practices.
· Assist the GBS to reach its’ Business Scorecard’s goals by hitting/exceeding team targets.
· Work as a liaison between multiple teams to ensure customer satisfaction is met.
· Build and maintain strong customer relationships through loyalty and confidence with both the customer and business partners.
· Provide strong phone service as part of a call center for both internal and external customers, resolving the majority of customer issues on the initial inbound call.
· Ensure Gas contaminations are resolved in a timely fashion and process is followed.
· Support the different Marketing campaigns that BP runs throughout the year.
· Monitor supply outages and react accordingly for incoming and existing orders.
· Ensure all Accounting issues (BOL’s, Invoicing) are handled or escalated in a timely fashion.
· Work with customers to troubleshoot and resolve their issues with account set-up, allocation and delivery issues, credit and general all around customer service is required.
· Excellent customer service while being efficient from an operational perspective.
· Follow-up after escalating issues to ensure customer needs are resolved to their satisfaction.
· Support GBS activities through immediate triage, escalation, resolution or logging and forwarding of customer inquiries/issues within GBS and US Fuels Operations.
· Report all accidents/near misses in Traction and alert Team Lead.
Essential Education
· High School Diploma or GED
Essential experience and job requirements
· Work is generally performed within an office environment, with standard office equipment available.　
· Must be able to sit for extended periods of time.
· This is a high volume call center; extended time to be spent on phone, typing, and reviewing data on computer screen.
· The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
· Vision abilities required by this job include close vision.
· Critical and technical thinking are required at all times while on calls with clients and/or customers.
Other Requirements (e.g. Travel, Location)
Ability to work in the Naperville, IL office location. No relocation assistance will be provided.
Desirable criteria & qualifications
· Bachelor's Degree
· Experience in Contact Sender and/or Customer Service environment.
· Technical background with experience in Aspen Retail, TAS and TDS.
Relocation available
No
Travel required
Negligible travel
Is this a part time position?
No
About BP
Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. With a workforce of 80,000 employees, BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future.
BP has established a Global Business Services (GBS) in the Chicago area which provides Finance, Customer Service and Operational Procurement services to businesses across the Americas. This GBS is part of an integrated network of Global Business Services to support SPU (strategic performance unit) operations globally, providing cost optimization and process standardization, through global delivery capabilities and enabling technologies. The GBS is a dynamic, performance-driven organization that deeply values its customers and its people, and seeks continuous improvement in all it does.
Segment
Corporate & Functions
Closing Date
19-Nov-2018
Disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½†scalp, or > 2 cm/¾†body – arms & armpits/legs/chest).
BP is an equal employment opportunity and affirmative action employer. View our policy statement.
If you are a US-based applicant or you are applying to a position in the US and you are an individual with disability or a disabled veteran, and would like any type of assistance to apply or to access or to attend any recruitment or selection event, system or process, we would like to help you to ensure that your application process goes as smoothly as possible. If you need assistance, information, or answers to your questions, feel free to contact us or have any of your representatives contact us at BP US Application Assistance BPUSApplicationAssis@bp.com,Telephone: 281.366.1999.
Read the Equal Employment Opportunity is the Law poster for more information about Equal Employment Opportunities. (Spanish version)
EOE/Minorities/Females/Vet/Disabled.
Eligibility Requirements
If you are applying for a position in the United States, you must be at least 18 years of age. Legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.
Role synopsis
BP is looking for talented, innovative and driven individuals to join our team. We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. BP is committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are important, so we offer benefits to enable work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy and others.
Key accountabilities
Analytical responsibilities:Provide analysis and recommendations to support chemical products' contract negotiations and commercial decisions with a global context.
Develop and maintain models which facilitate the right global decisions and track progress on acquisition and sales.
Work with Linear Programming Manager to develop and utilize optimization planning models..
Internal /external networking and review of press releases to inform updates of existing suite of industry models, competitive threats, and new business opportunities.
Collate and analyze import & export raw data to actualize industry models and derive market intelligence
Provide analytical support for strategy and business development activities.
Develop and maintain tools to support the Petrochemicals Business Management (PBM) process.
Develop and maintain liquid products' price set for GFO, and annual plan. Maintain and distribute Daily Aromatics Market update.
Manage liquid products pricing approval and month end closing.
Commercial and marine scheduling responsibilities:Manage chemical products' term and spot sales negotiation.
Manage chemical product production planning and optimization.
Support coordination and management of chemical products via time and voyage charter marine equipment (vessels and barges) ensuring compliance with agreed charter party
Prepare and issue voyage orders including load and discharge nominations / instructions.
Awareness of barge/vessel loading and unloading to ensure safety requirements are followed and operations are conducted safely and efficiently
Liaise daily with technical superintendents and port agents to ensure safe and efficient commercial operations
Ensure compliance with U.S. Customs and Border Protection on all chemical marine import and export activity
Identify, implement, and track opportunities to create commercial value and/or cost savings along the supply chain
Facilitates the sales, purchase, invoicing and payment for chemical products.
Essential Education
BS Degree in Engineering, Business, or Economics - required
Essential experience and job requirements
Minimum 3 years professional work experience
Strong numerical and analytical skills - required
Other Requirements (e.g. Travel, Location)
Travel - 10%
Desirable criteria & qualifications
Engineering, manufacturing, or analytical experience– preferred
Relocation available
Negotiable
Travel required
Yes - up to 10%
Is this a part time position?
No
About BP
We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.
The Downstream segment has global manufacturing and marketing operations. It is the product and service-led arm of BP, made up of three businesses (Fuels, Lubricants, and Petrochemicals).
We aim to run safe and reliable operations across all our businesses, supported by leading brands and technologies, to deliver high-quality products and services that meet our customers’ needs.
Disciplined execution of our strategy is helping improve our underlying performance, capture opportunities for further growth, generate attractive returns and create a more resilient business that is better able to withstand a range of market conditions; and create opportunities for future growth.
Petrochemicals is a global business, with manufacturing facilities in 10 countries, a production capacity of approximately 15 million tonnes and around 1,700 employees. Our products are applied in many different ways, such as polyester fiber, food packaging and building materials.
We manufacture and market across the following main product lines: purified terephthalic acid (PTA), paraxylene (PX), acetic acid and methanol, as well as olefins and derivatives through our refinery assets in Germany.
Our products are produced using our industry-leading proprietary technologies, which in some cases we monetise through licensing to third parties. We focus on deploying that technology to create competitive advantage.
We also produce speciality products such as metaxylene and are partnering in a new venture that uses our acetic anhydride to treat wood chips to produce high performance medium-density fibreboard. We are playing a part in the transition to a lower carbon future, launching PTAirTM, which supports a lower carbon footprint than average PTA production.
Segment
Downstream
Closing Date
09-Nov-2018
Disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½†scalp, or > 2 cm/¾†body – arms & armpits/legs/chest)
As part of our dedication to the diversity of our workforce, BP is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us or have one of your representatives contact us at BPUSApplicationAssis@bp.com or by telephone at 281.366.1999.
Read the Equal Employment Opportunity is the Law poster and the poster supplement - for more information about Equal Employment Opportunities. (Spanish version)
BP is an equal employment opportunity and affirmative action employer. View our policy statement.
Eligibility Requirements
If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.
Role synopsis
BP is looking for talented, innovative and driven individuals to join our team. We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. BP is committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are important, so we offer benefits to enable work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy and others.
Key accountabilities
Analytical responsibilities:Provide analysis and recommendations to support chemical products' contract negotiations and commercial decisions with a global context.
Develop and maintain models which facilitate the right global decisions and track progress on acquisition and sales.
Work with Linear Programming Manager to develop and utilize optimization planning models..
Internal /external networking and review of press releases to inform updates of existing suite of industry models, competitive threats, and new business opportunities.
Collate and analyze import & export raw data to actualize industry models and derive market intelligence
Provide analytical support for strategy and business development activities.
Develop and maintain tools to support the Petrochemicals Business Management (PBM) process.
Develop and maintain liquid products' price set for GFO, and annual plan. Maintain and distribute Daily Aromatics Market update.
Manage liquid products pricing approval and month end closing.
Commercial and marine scheduling responsibilities:Manage chemical products' term and spot sales negotiation.
Manage chemical product production planning and optimization.
Support coordination and management of chemical products via time and voyage charter marine equipment (vessels and barges) ensuring compliance with agreed charter party
Prepare and issue voyage orders including load and discharge nominations / instructions.
Awareness of barge/vessel loading and unloading to ensure safety requirements are followed and operations are conducted safely and efficiently
Liaise daily with technical superintendents and port agents to ensure safe and efficient commercial operations
Ensure compliance with U.S. Customs and Border Protection on all chemical marine import and export activity
Identify, implement, and track opportunities to create commercial value and/or cost savings along the supply chain
Facilitates the sales, purchase, invoicing and payment for chemical products.
Essential Education
BS Degree in Engineering, Business, or Economics - required
Essential experience and job requirements
Minimum 3 years professional work experience
Strong numerical and analytical skills - required
Other Requirements (e.g. Travel, Location)
Travel - 10%
Desirable criteria & qualifications
Engineering, manufacturing, or analytical experience– preferred
Relocation available
Negotiable
Travel required
Yes - up to 10%
Is this a part time position?
No
About BP
We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.
The Downstream segment has global manufacturing and marketing operations. It is the product and service-led arm of BP, made up of three businesses (Fuels, Lubricants, and Petrochemicals).
We aim to run safe and reliable operations across all our businesses, supported by leading brands and technologies, to deliver high-quality products and services that meet our customers’ needs.
Disciplined execution of our strategy is helping improve our underlying performance, capture opportunities for further growth, generate attractive returns and create a more resilient business that is better able to withstand a range of market conditions; and create opportunities for future growth.
Petrochemicals is a global business, with manufacturing facilities in 10 countries, a production capacity of approximately 15 million tonnes and around 1,700 employees. Our products are applied in many different ways, such as polyester fiber, food packaging and building materials.
We manufacture and market across the following main product lines: purified terephthalic acid (PTA), paraxylene (PX), acetic acid and methanol, as well as olefins and derivatives through our refinery assets in Germany.
Our products are produced using our industry-leading proprietary technologies, which in some cases we monetise through licensing to third parties. We focus on deploying that technology to create competitive advantage.
We also produce speciality products such as metaxylene and are partnering in a new venture that uses our acetic anhydride to treat wood chips to produce high performance medium-density fibreboard. We are playing a part in the transition to a lower carbon future, launching PTAirTM, which supports a lower carbon footprint than average PTA production.
Segment
Downstream
Closing Date
09-Nov-2018
Disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½†scalp, or > 2 cm/¾†body – arms & armpits/legs/chest)
As part of our dedication to the diversity of our workforce, BP is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us or have one of your representatives contact us at BPUSApplicationAssis@bp.com or by telephone at 281.366.1999.
Read the Equal Employment Opportunity is the Law poster and the poster supplement - for more information about Equal Employment Opportunities. (Spanish version)
BP is an equal employment opportunity and affirmative action employer. View our policy statement.
Eligibility Requirements
If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.
Role synopsis
The Customer Service/Order to Cash Director is responsible for the overall direction and performance of the Customer Service/Order to Cash Organization (CS/OTC). As a member of the GBS Americas leadership team, the CS/OTC Director is a broad operational management role and the primary owner of all customer service operations, as well as the end-to-end order to cash process. The overall goal of the CS/OTC Director is to ensure outstanding quality and cost-effectiveness of customer service and order to cash operations through technology, continuous improvement, best practices and data-driven management.
Key accountabilities
• Set and manage CS/OTC organization direction; determine organization priorities and goals, and monitor and manage performance to goals
• Drive performance against key management metrics and goals supporting a process excellence focused service center
• Develop and continuously improve customer service and end-to-end order to cash processes
• Oversee resource allocation for the CS/OTC organization; organizing people and work in the manner that best supports high-quality and efficient customer service
• Establish and maintain accurate and up-to-date desk level procedures and ensure teams follow CS/OTC operational procedures that provide control and operational flexibility and appropriately protect the company’s assets
• Establish and oversee continuous improvement programs and initiatives
• Establish and maintain key stakeholder relationships (internal and external) in order to proactively manage organization performance and resolve escalated and systemic issues
• Manage day-to-day operational and service-oriented relationships with internal business partners and stakeholders, as well as external customers
• Provide regular operational performance updates to senior leaders, along with recommendations for management action, if appropriate
• Support BP business partners to ensure that the customer service and order to cash activities are properly aligned and comply with corporate strategic plans, policies, procedures and internal controls in order to contribute to the achievement of corporate goals; services include:
-Customer master set up & maintenance
-Credit exposure, limits & review
-Customer contracts
-Electronic sales processing & retail support
-Order fulfillment support
-Settlements & chargeback’s
-Invoicing
-Tier 1 & 2 customer support
-Overdue & problem payments/bad debts
• Oversee performance of offshore service providers
• Ensure all policies, standards and processes align with applicable laws and are adhered to by all staff, addressing any non-conformances as appropriate
• Carry out people management responsibilities in accordance with the organization's policies and applicable laws, including planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Build a culture of high performance and development by setting high expectations for staff, providing opportunities for development, personally providing feedback and coaching to individuals, and rewarding high performance
Essential Education
• Bachelor’s Degree in Management, Business, Finance, Accounting, or related field
Essential experience and job requirements
• Minimum of 10 years of experience managing a client-service oriented operational function with experience in management of large corporate initiatives/projects, strategic thinking, relationship management, financial budgets and processes and recruiting, developing, coaching and monitoring employees
• Minimum of 7 years of direct customer service, call center management and order to cash experience in an organization of similar operational scale
• Deep experience with call center and ERP technologies
• Proficiency in all facets of call center and order to cash operations, including infrastructure technologies, processes, procedures and tools
• Experience overseeing performance of offshore service providers
Other Requirements (e.g. Travel, Location)
Ability to work in the Naperville, IL office location. No relocation assistance will be provided.
Desirable criteria & qualifications
• Minimum of 10 years of experience managing a client-service oriented operational function with experience in management of large corporate initiatives/projects, strategic thinking, relationship management, financial budgets and processes and recruiting, developing, coaching and monitoring employees
• Minimum of 7 years of direct customer service, call center management and order to cash experience in an organization of similar operational scale
• Deep experience with call center and ERP technologies
• Proficiency in all facets of call center and order to cash operations, including infrastructure technologies, processes, procedures and tools
• Experience overseeing performance of offshore service providers
Relocation available
No
Travel required
Negligible travel
Is this a part time position?
No
About BP
We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.
Global Business Services (GBS) is BP’s shared services organisation. GBS add value by standardising and modernising business activities, whilst maintaining a robust control environment and driving operational excellence. There are five GBS Centres globally, situated in Europe, Africa, Asia, America and ANZ and Central Teams across all locations as well as the UK and Houston.
BP has established a Global Business Services in the Chicago area which provides Finance, Customer Service and Operational Procurement services to businesses across the Americas. This GBS is part of an integrated network of Global Business Services to support strategic performance unit operations globally, providing cost optimization and process standardization, through global delivery capabilities and enabling technologies. GBS is a dynamic, performance-driven organization that deeply values its customers and its people, and seeks continuous improvement in all it does.
All roles in BP Global Business Services offer some form of agile working to enable you to integrate your work and personal commitments. Talk to us about what agile working could look like for you.
Segment
Corporate & Functions
Closing Date
15-Nov-2018
Disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½†scalp, or > 2 cm/¾†body – arms & armpits/legs/chest).
BP is an equal employment opportunity and affirmative action employer. View our policy statement.
If you are a US-based applicant or you are applying to a position in the US and you are an individual with disability or a disabled veteran, and would like any type of assistance to apply or to access or to attend any recruitment or selection event, system or process, we would like to help you to ensure that your application process goes as smoothly as possible. If you need assistance, information, or answers to your questions, feel free to contact us or have any of your representatives contact us at BP US Application Assistance BPUSApplicationAssis@bp.com,Telephone: 281.366.1999.
Read the Equal Employment Opportunity is the Law poster for more information about Equal Employment Opportunities. (Spanish version)
EOE/Minorities/Females/Vet/Disabled.
Eligibility Requirements
If you are applying for a position in the United States, you must be at least 18 years of age. Legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.
Role synopsis
The Customer Service/Order to Cash Director is responsible for the overall direction and performance of the Customer Service/Order to Cash Organization (CS/OTC). As a member of the GBS Americas leadership team, the CS/OTC Director is a broad operational management role and the primary owner of all customer service operations, as well as the end-to-end order to cash process. The overall goal of the CS/OTC Director is to ensure outstanding quality and cost-effectiveness of customer service and order to cash operations through technology, continuous improvement, best practices and data-driven management.
Key accountabilities
• Set and manage CS/OTC organization direction; determine organization priorities and goals, and monitor and manage performance to goals
• Drive performance against key management metrics and goals supporting a process excellence focused service center
• Develop and continuously improve customer service and end-to-end order to cash processes
• Oversee resource allocation for the CS/OTC organization; organizing people and work in the manner that best supports high-quality and efficient customer service
• Establish and maintain accurate and up-to-date desk level procedures and ensure teams follow CS/OTC operational procedures that provide control and operational flexibility and appropriately protect the company’s assets
• Establish and oversee continuous improvement programs and initiatives
• Establish and maintain key stakeholder relationships (internal and external) in order to proactively manage organization performance and resolve escalated and systemic issues
• Manage day-to-day operational and service-oriented relationships with internal business partners and stakeholders, as well as external customers
• Provide regular operational performance updates to senior leaders, along with recommendations for management action, if appropriate
• Support BP business partners to ensure that the customer service and order to cash activities are properly aligned and comply with corporate strategic plans, policies, procedures and internal controls in order to contribute to the achievement of corporate goals; services include:
-Customer master set up & maintenance
-Credit exposure, limits & review
-Customer contracts
-Electronic sales processing & retail support
-Order fulfillment support
-Settlements & chargeback’s
-Invoicing
-Tier 1 & 2 customer support
-Overdue & problem payments/bad debts
• Oversee performance of offshore service providers
• Ensure all policies, standards and processes align with applicable laws and are adhered to by all staff, addressing any non-conformances as appropriate
• Carry out people management responsibilities in accordance with the organization's policies and applicable laws, including planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems
• Build a culture of high performance and development by setting high expectations for staff, providing opportunities for development, personally providing feedback and coaching to individuals, and rewarding high performance
Essential Education
• Bachelor’s Degree in Management, Business, Finance, Accounting, or related field
Essential experience and job requirements
• Minimum of 10 years of experience managing a client-service oriented operational function with experience in management of large corporate initiatives/projects, strategic thinking, relationship management, financial budgets and processes and recruiting, developing, coaching and monitoring employees
• Minimum of 7 years of direct customer service, call center management and order to cash experience in an organization of similar operational scale
• Deep experience with call center and ERP technologies
• Proficiency in all facets of call center and order to cash operations, including infrastructure technologies, processes, procedures and tools
• Experience overseeing performance of offshore service providers
Other Requirements (e.g. Travel, Location)
Ability to work in the Naperville, IL office location. No relocation assistance will be provided.
Desirable criteria & qualifications
• Minimum of 10 years of experience managing a client-service oriented operational function with experience in management of large corporate initiatives/projects, strategic thinking, relationship management, financial budgets and processes and recruiting, developing, coaching and monitoring employees
• Minimum of 7 years of direct customer service, call center management and order to cash experience in an organization of similar operational scale
• Deep experience with call center and ERP technologies
• Proficiency in all facets of call center and order to cash operations, including infrastructure technologies, processes, procedures and tools
• Experience overseeing performance of offshore service providers
Relocation available
No
Travel required
Negligible travel
Is this a part time position?
No
About BP
We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.
Global Business Services (GBS) is BP’s shared services organisation. GBS add value by standardising and modernising business activities, whilst maintaining a robust control environment and driving operational excellence. There are five GBS Centres globally, situated in Europe, Africa, Asia, America and ANZ and Central Teams across all locations as well as the UK and Houston.
BP has established a Global Business Services in the Chicago area which provides Finance, Customer Service and Operational Procurement services to businesses across the Americas. This GBS is part of an integrated network of Global Business Services to support strategic performance unit operations globally, providing cost optimization and process standardization, through global delivery capabilities and enabling technologies. GBS is a dynamic, performance-driven organization that deeply values its customers and its people, and seeks continuous improvement in all it does.
All roles in BP Global Business Services offer some form of agile working to enable you to integrate your work and personal commitments. Talk to us about what agile working could look like for you.
Segment
Corporate & Functions
Closing Date
15-Nov-2018
Disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½†scalp, or > 2 cm/¾†body – arms & armpits/legs/chest).
BP is an equal employment opportunity and affirmative action employer. View our policy statement.
If you are a US-based applicant or you are applying to a position in the US and you are an individual with disability or a disabled veteran, and would like any type of assistance to apply or to access or to attend any recruitment or selection event, system or process, we would like to help you to ensure that your application process goes as smoothly as possible. If you need assistance, information, or answers to your questions, feel free to contact us or have any of your representatives contact us at BP US Application Assistance BPUSApplicationAssis@bp.com,Telephone: 281.366.1999.
Read the Equal Employment Opportunity is the Law poster for more information about Equal Employment Opportunities. (Spanish version)
EOE/Minorities/Females/Vet/Disabled.
Eligibility Requirements
If you are applying for a position in the United States, you must be at least 18 years of age. Legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.
Role synopsis
BP is looking for talented, innovative and driven individuals to join our team. We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. BP is committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are important, so we offer benefits to enable work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy and others.
The RTE Digital Team is being established to facilitate the execution of the digitization strategy across Downstream Manufacturing. The RTE Digital Team also will be the Program Office to properly represent an integrated view of digital opportunities and deployments in the various technology improvement programs.
Primary objectives of the Refining Digital Team: (1) Work to identify the scope of work related to the refining digital agenda and, (2) identify and resource specialized capabilities needed to deliver the digital elements of the digital agenda, 3) actively informed on new market opportunities to proactively seek new solutions to keep digital current and competitive.
The RTE Digital Manager will lead a multidisciplinary team and oversee the deployment of digitization capabilities working closely with the Global Refining and in collaboration with other Digital groups across BP.
The successful candidate will be working closely with the digital groups across BP, inclusive of Upstream, as well as IT&S to ensure that the right resources are assigned to the Digital elements of the digital agenda. The candidate for this role must have a proven track record of creating multidisciplinary teams to deliver digital solutions to the business that add material value to operations and projects. The candidate must be proactive, be capable of influencing others in a successful manner, drive performance and manage multiple projects to fixed deadlines. As this space is not fully defined, working in ambiguous areas is seen as a positive. Initially this position will be heavily focused on refining issues and the candidate must have good knowledge of the refining kit and facilities. Good oral and written communication skills are essential as is a pragmatic approach to solving complex issues that arise.
Key accountabilities
Manage a team of 5-10 with multidisciplinary skill sets working simultaneously on several complex work streams
Understand overall Downstream Manufacturing portfolio and specific group-wide needs for digital technologies
Define resource / capability demand based on high-level functional requirements and existing skillset within the team
Prioritize RTE Digital Team resource placement
Accountable for managing the interfaces within Global Refining and translating site specific opportunities into impactful business opportunities for Business Improvement Plans (BIPs)
Interface with technology teams and the technology programs, and external partners / vendors to position BP as an informed buyer in the space of digitization
Work collaboratively with IT&S team for integrated digital project delivery
Keep evergreen a unified Digitization strategy across the segments
Keep abreast of analytics, modelling and optimization techniques that can be used in support of the technology programs and business challenges
Essential Education
Minimum bachelor’s degree or equivalent in engineering, science or information technology along with demonstrated business acumen
Essential experience and job requirements
Strategic thinker with strong communication and networking skills
Ability to build alignment at various levels in the organization
15+ years of overall oil and gas experience with exposure to technology and digital solution development and delivery
Performance driven and able to deal with ambiguity
Strong people management skills with bias for capability development
Role model for BP values and behaviors
Demonstrated track record of delivering multi-disciplinary projects
Other Requirements (e.g. Travel, Location)
There are no additional requirements. Please respond with N/A below.
Desirable criteria & qualifications
N/A
Relocation available
Negotiable
Travel required
Yes - up to 25%
Is this a part time position?
No
About BP
We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.
The Downstream segment has global manufacturing and marketing operations. It is the product and service-led arm of BP, made up of three businesses (Fuels, Lubricants, and Petrochemicals).
We aim to run safe and reliable operations across all our businesses, supported by leading brands and technologies, to deliver high-quality products and services that meet our customers’ needs.
Disciplined execution of our strategy is helping improve our underlying performance, capture opportunities for further growth, generate attractive returns and create a more resilient business that is better able to withstand a range of market conditions; and create opportunities for future growth.
Beyond oil and gas production, technology plays a big role in helping BP enhance the safety and reliability of its refineries and petrochemical plants, and it also helps the company create high-quality, energy-efficient fuels and lubricants. Scientists and engineers in Refining Technology & Engineering develop and apply technologies that advance safety and reliability, enhance operational integrity, boost conversion efficiency and reduce emissions.
Refining Technology & Engineering employees are located at BP facilities worldwide, with campuses in Naperville, Illinois, U.S. and Sunbury, UK serving as the company’s technology hubs.
Segment
Downstream
Closing Date
12-Nov-2018
Disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½†scalp, or > 2 cm/¾†body – arms & armpits/legs/chest)
As part of our dedication to the diversity of our workforce, BP is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us or have one of your representatives contact us at BPUSApplicationAssis@bp.com or by telephone at 281.366.1999.
Read the Equal Employment Opportunity is the Law poster and the poster supplement - for more information about Equal Employment Opportunities. (Spanish version)
BP is an equal employment opportunity and affirmative action employer. View our policy statement.
Eligibility Requirements
If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.
Role synopsis
BP is looking for talented, innovative and driven individuals to join our team. We support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. BP is committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees’ lives that are important, so we offer benefits to enable work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy and others.
The RTE Digital Team is being established to facilitate the execution of the digitization strategy across Downstream Manufacturing. The RTE Digital Team also will be the Program Office to properly represent an integrated view of digital opportunities and deployments in the various technology improvement programs.
Primary objectives of the Refining Digital Team: (1) Work to identify the scope of work related to the refining digital agenda and, (2) identify and resource specialized capabilities needed to deliver the digital elements of the digital agenda, 3) actively informed on new market opportunities to proactively seek new solutions to keep digital current and competitive.
The RTE Digital Manager will lead a multidisciplinary team and oversee the deployment of digitization capabilities working closely with the Global Refining and in collaboration with other Digital groups across BP.
The successful candidate will be working closely with the digital groups across BP, inclusive of Upstream, as well as IT&S to ensure that the right resources are assigned to the Digital elements of the digital agenda. The candidate for this role must have a proven track record of creating multidisciplinary teams to deliver digital solutions to the business that add material value to operations and projects. The candidate must be proactive, be capable of influencing others in a successful manner, drive performance and manage multiple projects to fixed deadlines. As this space is not fully defined, working in ambiguous areas is seen as a positive. Initially this position will be heavily focused on refining issues and the candidate must have good knowledge of the refining kit and facilities. Good oral and written communication skills are essential as is a pragmatic approach to solving complex issues that arise.
Key accountabilities
Manage a team of 5-10 with multidisciplinary skill sets working simultaneously on several complex work streams
Understand overall Downstream Manufacturing portfolio and specific group-wide needs for digital technologies
Define resource / capability demand based on high-level functional requirements and existing skillset within the team
Prioritize RTE Digital Team resource placement
Accountable for managing the interfaces within Global Refining and translating site specific opportunities into impactful business opportunities for Business Improvement Plans (BIPs)
Interface with technology teams and the technology programs, and external partners / vendors to position BP as an informed buyer in the space of digitization
Work collaboratively with IT&S team for integrated digital project delivery
Keep evergreen a unified Digitization strategy across the segments
Keep abreast of analytics, modelling and optimization techniques that can be used in support of the technology programs and business challenges
Essential Education
Minimum bachelor’s degree or equivalent in engineering, science or information technology along with demonstrated business acumen
Essential experience and job requirements
Strategic thinker with strong communication and networking skills
Ability to build alignment at various levels in the organization
15+ years of overall oil and gas experience with exposure to technology and digital solution development and delivery
Performance driven and able to deal with ambiguity
Strong people management skills with bias for capability development
Role model for BP values and behaviors
Demonstrated track record of delivering multi-disciplinary projects
Other Requirements (e.g. Travel, Location)
There are no additional requirements. Please respond with N/A below.
Desirable criteria & qualifications
N/A
Relocation available
Negotiable
Travel required
Yes - up to 25%
Is this a part time position?
No
About BP
We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.
The Downstream segment has global manufacturing and marketing operations. It is the product and service-led arm of BP, made up of three businesses (Fuels, Lubricants, and Petrochemicals).
We aim to run safe and reliable operations across all our businesses, supported by leading brands and technologies, to deliver high-quality products and services that meet our customers’ needs.
Disciplined execution of our strategy is helping improve our underlying performance, capture opportunities for further growth, generate attractive returns and create a more resilient business that is better able to withstand a range of market conditions; and create opportunities for future growth.
Beyond oil and gas production, technology plays a big role in helping BP enhance the safety and reliability of its refineries and petrochemical plants, and it also helps the company create high-quality, energy-efficient fuels and lubricants. Scientists and engineers in Refining Technology & Engineering develop and apply technologies that advance safety and reliability, enhance operational integrity, boost conversion efficiency and reduce emissions.
Refining Technology & Engineering employees are located at BP facilities worldwide, with campuses in Naperville, Illinois, U.S. and Sunbury, UK serving as the company’s technology hubs.
Segment
Downstream
Closing Date
12-Nov-2018
Disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½†scalp, or > 2 cm/¾†body – arms & armpits/legs/chest)
As part of our dedication to the diversity of our workforce, BP is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us or have one of your representatives contact us at BPUSApplicationAssis@bp.com or by telephone at 281.366.1999.
Read the Equal Employment Opportunity is the Law poster and the poster supplement - for more information about Equal Employment Opportunities. (Spanish version)
BP is an equal employment opportunity and affirmative action employer. View our policy statement.
Eligibility Requirements
If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.
Role synopsis
The primary purpose of the HR Business Partner is to define and lead delivery of the people plan that enables the business to achieve its goals.
The role holder operates as a member of a business leadership team acting as a strategic business partner providing business driven insights to support decision making and determine appropriate global / business wide interventions. They also act as coach to that team, and a champion for team effectiveness, values & behaviours and leadership expectations. They are responsible for supporting effective management of people within the business through coaching of business leaders and delivery of a fit for purpose HR service. Along with People Advisors, they work closely in partnership with HR Services and CoE specialists.
By monitoring external trends and having a strong commercial business understanding, the HR Business Partner acts as a positive disruptor, identifying opportunities to create and sustain high performance at the business level.
The role holder takes a lead on organisation efficiency, modernisation and transformation in their business and acts as a catalyst for change within their business and the HR function.
Key accountabilities
STRATEGY & PLANNING
In partnership with the business leadership team, define the long-term and mid-term HR strategy:•Monitor external trends and best practice in support of providing positive disruption in the business
•Define the objectives, operating model, services and plans required to support business growth/performance, employee alignment, performance and engagement, culture and leadership strength
PEOPLE FUNDAMENTALS
A.Deliver reliable, compliant and secure HR operations in support of the business
•Review and agree significant organisation-wide or individual proposals, prior to these being implemented (per DoAs)
B.Ensure health, safety & duty of care for our people
•Monitor external legal context / internal ‘weak signals’ to resolve/pre-empt ER/IR issues in partnership with People Advisors and ER/Legal
•Manage change programmes to ensure successful implementation of business strategy
•Ensure plans are in place to positively impact employee morale and engagement
C.Provide analytics and insights to make robust people and business decisions
•Base people plan on analysis of data and sound understanding of the business and external trends
D.Provide business facing HR consultation and advice to senior leadership
RIGHT PEOPLE, RIGHT PLACE, RIGHT TIME
A.Create and sustain an effective organisation to support delivery of business strategy
•Drive strategic workforce shaping and planning to create and sustain an effective organisation
•Drive and deliver improvements to organisational effectiveness, design and change management via Organisation Design/Organisation Effectiveness consultancy and interventions
B.Attract, select and retain the right people from the internal and external market, leveraging our compelling employer brand
•Partner with Talent Acquisition to project manage human resource demand, ensuring that talent & skill requirements are planned for. Provide context for critical hiring requirements and review talent acquisition progress against plan
•Agree compensation offers that have been proposed by Resourcing / Reward per DoAs
•Advise leaders in decisions about international assignments/ domestic mobility, ensuring that proposals meet business priorities and are commercially sound
C.Set the strategic talent plan for the business, aligned to business strategy and taking into account the external environment
•Develop and deploy integrated talent management strategy to ensure the right people are where they are needed.
•Lead strategic talent management activity for the business and ensure talent discussions and decision making is occurring as a regular part of the business calendar. Ensure all talent activities are in support of business priorities and objectives.
ENVIRONMENTS WHERE PEOPLE & PERFORMANCE THRIVE
A.Enable all our people to build the capabilities our business values now and into the future
•Identify learning priorities from Talent Review / Talent Forums and work with Talent & Learning CoE as needed to develop appropriate plans
•Ensure the business is taking advantage of learning and development resources available in the various Academies
B. Enable a compliant and high-performance culture through aligned Performance Management, Reward and Recognition frameworks
• Agree individual reward / retention initiatives per DoAs
• Lead/oversee union pay review negotiations, working with ER/IR
C. Drive engagement with our people from their very first interaction with BP.
• Ensure an inclusive and diverse workplace which reflects the communities in which we operate
• Support and coach leaders to be role models for diversity and inclusion, through the V&Bs and LEs
• Ensure that D&I is a foundation of the business people plan, and is integrated into all people management activity
Essential Education
Bachelor's degree.
Essential experience and job requirements
Extensive experience working in manufacturing environments in HR generalist roles
Direct people management experience - leading people
•Breadth and depth across the HR technical areas and able to provide professional advice and act as a coach to others in most of the areas
•Developing specific technical capability and experience in strategic talent management, employee relations, change management, and organisational development and effectiveness (including coaching, organisation design, facilitation, and team development)
•Ability to effectively partner with the business and successfully coach leaders
•Analytical thinking
•Digital fluency - not only comfortable and competent using technology to enable and enhance ways of working and thinking, also comfortable in the wider digital environment and the interface with business transformation including people, processes and data driven actions.
•Strong business acumen
•Drives value-adding solutions - driven to create solutions to business problems. Track record of improving/adding value
•Externally orientated – actively working on developing external connections, aware of best practice and actively learns from others
•Group mind-set - demonstrates an understanding of the value of, and ability to develop, high quality, trust-based relationships with HR colleagues & with the wider organisation - leaders & employees
•Is self-aware and actively seeks input from others on impact and effectiveness
•Effective team player able to work successfully across organisational boundaries
•Acts with integrity; role model of BP Values & Behaviors to others in the function and business
•Cultural fluency - able to operate successfully across cultural boundaries with sensitivity
Other Requirements (e.g. Travel, Location)
There are no additional requirements. Please respond with N/A below.
Desirable criteria & qualifications
Knowledge of BP HR policies and procedures
Experience of organisation change management
Experience of working in a matrixed organization
HR qualification/accreditation
Experience with Workday
Labor relations experience
Relocation available
Negotiable
Travel required
Negligible travel
Is this a part time position?
No
About BP
We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.
The Downstream segment has global manufacturing and marketing operations. It is the product and service-led arm of BP, made up of three businesses (Fuels, Lubricants, and Petrochemicals).
We aim to run safe and reliable operations across all our businesses, supported by leading brands and technologies, to deliver high-quality products and services that meet our customers’ needs.
Disciplined execution of our strategy is helping improve our underlying performance, capture opportunities for further growth, generate attractive returns and create a more resilient business that is better able to withstand a range of market conditions; and create opportunities for future growth.
Petrochemicals is a global business, with manufacturing facilities in 10 countries, a production capacity of approximately 15 million tonnes and around 1,700 employees. Our products are applied in many different ways, such as polyester fiber, food packaging and building materials.
We manufacture and market across the following main product lines: purified terephthalic acid (PTA), paraxylene (PX), acetic acid and methanol, as well as olefins and derivatives through our refinery assets in Germany.
Our products are produced using our industry-leading proprietary technologies, which in some cases we monetise through licensing to third parties. We focus on deploying that technology to create competitive advantage.
We also produce speciality products such as metaxylene and are partnering in a new venture that uses our acetic anhydride to treat wood chips to produce high performance medium-density fibreboard. We are playing a part in the transition to a lower carbon future, launching PTAirTM, which supports a lower carbon footprint than average PTA production.
Segment
Downstream
Closing Date
22-Dec-2018
Disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½†scalp, or > 2 cm/¾†body – arms & armpits/legs/chest)
As part of our dedication to the diversity of our workforce, BP is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us or have one of your representatives contact us at BPUSApplicationAssis@bp.com or by telephone at 281.366.1999.
Read the Equal Employment Opportunity is the Law poster and the poster supplement - for more information about Equal Employment Opportunities. (Spanish version)
BP is an equal employment opportunity and affirmative action employer. View our policy statement.
Eligibility Requirements
If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.
Role synopsis
The primary purpose of the HR Business Partner is to define and lead delivery of the people plan that enables the business to achieve its goals.
The role holder operates as a member of a business leadership team acting as a strategic business partner providing business driven insights to support decision making and determine appropriate global / business wide interventions. They also act as coach to that team, and a champion for team effectiveness, values & behaviours and leadership expectations. They are responsible for supporting effective management of people within the business through coaching of business leaders and delivery of a fit for purpose HR service. Along with People Advisors, they work closely in partnership with HR Services and CoE specialists.
By monitoring external trends and having a strong commercial business understanding, the HR Business Partner acts as a positive disruptor, identifying opportunities to create and sustain high performance at the business level.
The role holder takes a lead on organisation efficiency, modernisation and transformation in their business and acts as a catalyst for change within their business and the HR function.
Key accountabilities
STRATEGY & PLANNING
In partnership with the business leadership team, define the long-term and mid-term HR strategy:•Monitor external trends and best practice in support of providing positive disruption in the business
•Define the objectives, operating model, services and plans required to support business growth/performance, employee alignment, performance and engagement, culture and leadership strength
PEOPLE FUNDAMENTALS
A.Deliver reliable, compliant and secure HR operations in support of the business
•Review and agree significant organisation-wide or individual proposals, prior to these being implemented (per DoAs)
B.Ensure health, safety & duty of care for our people
•Monitor external legal context / internal ‘weak signals’ to resolve/pre-empt ER/IR issues in partnership with People Advisors and ER/Legal
•Manage change programmes to ensure successful implementation of business strategy
•Ensure plans are in place to positively impact employee morale and engagement
C.Provide analytics and insights to make robust people and business decisions
•Base people plan on analysis of data and sound understanding of the business and external trends
D.Provide business facing HR consultation and advice to senior leadership
RIGHT PEOPLE, RIGHT PLACE, RIGHT TIME
A.Create and sustain an effective organisation to support delivery of business strategy
•Drive strategic workforce shaping and planning to create and sustain an effective organisation
•Drive and deliver improvements to organisational effectiveness, design and change management via Organisation Design/Organisation Effectiveness consultancy and interventions
B.Attract, select and retain the right people from the internal and external market, leveraging our compelling employer brand
•Partner with Talent Acquisition to project manage human resource demand, ensuring that talent & skill requirements are planned for. Provide context for critical hiring requirements and review talent acquisition progress against plan
•Agree compensation offers that have been proposed by Resourcing / Reward per DoAs
•Advise leaders in decisions about international assignments/ domestic mobility, ensuring that proposals meet business priorities and are commercially sound
C.Set the strategic talent plan for the business, aligned to business strategy and taking into account the external environment
•Develop and deploy integrated talent management strategy to ensure the right people are where they are needed.
•Lead strategic talent management activity for the business and ensure talent discussions and decision making is occurring as a regular part of the business calendar. Ensure all talent activities are in support of business priorities and objectives.
ENVIRONMENTS WHERE PEOPLE & PERFORMANCE THRIVE
A.Enable all our people to build the capabilities our business values now and into the future
•Identify learning priorities from Talent Review / Talent Forums and work with Talent & Learning CoE as needed to develop appropriate plans
•Ensure the business is taking advantage of learning and development resources available in the various Academies
B. Enable a compliant and high-performance culture through aligned Performance Management, Reward and Recognition frameworks
• Agree individual reward / retention initiatives per DoAs
• Lead/oversee union pay review negotiations, working with ER/IR
C. Drive engagement with our people from their very first interaction with BP.
• Ensure an inclusive and diverse workplace which reflects the communities in which we operate
• Support and coach leaders to be role models for diversity and inclusion, through the V&Bs and LEs
• Ensure that D&I is a foundation of the business people plan, and is integrated into all people management activity
Essential Education
Bachelor's degree.
Essential experience and job requirements
Extensive experience working in manufacturing environments in HR generalist roles
Direct people management experience - leading people
•Breadth and depth across the HR technical areas and able to provide professional advice and act as a coach to others in most of the areas
•Developing specific technical capability and experience in strategic talent management, employee relations, change management, and organisational development and effectiveness (including coaching, organisation design, facilitation, and team development)
•Ability to effectively partner with the business and successfully coach leaders
•Analytical thinking
•Digital fluency - not only comfortable and competent using technology to enable and enhance ways of working and thinking, also comfortable in the wider digital environment and the interface with business transformation including people, processes and data driven actions.
•Strong business acumen
•Drives value-adding solutions - driven to create solutions to business problems. Track record of improving/adding value
•Externally orientated – actively working on developing external connections, aware of best practice and actively learns from others
•Group mind-set - demonstrates an understanding of the value of, and ability to develop, high quality, trust-based relationships with HR colleagues & with the wider organisation - leaders & employees
•Is self-aware and actively seeks input from others on impact and effectiveness
•Effective team player able to work successfully across organisational boundaries
•Acts with integrity; role model of BP Values & Behaviors to others in the function and business
•Cultural fluency - able to operate successfully across cultural boundaries with sensitivity
Other Requirements (e.g. Travel, Location)
There are no additional requirements. Please respond with N/A below.
Desirable criteria & qualifications
Knowledge of BP HR policies and procedures
Experience of organisation change management
Experience of working in a matrixed organization
HR qualification/accreditation
Experience with Workday
Labor relations experience
Relocation available
Negotiable
Travel required
Negligible travel
Is this a part time position?
No
About BP
We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.
The Downstream segment has global manufacturing and marketing operations. It is the product and service-led arm of BP, made up of three businesses (Fuels, Lubricants, and Petrochemicals).
We aim to run safe and reliable operations across all our businesses, supported by leading brands and technologies, to deliver high-quality products and services that meet our customers’ needs.
Disciplined execution of our strategy is helping improve our underlying performance, capture opportunities for further growth, generate attractive returns and create a more resilient business that is better able to withstand a range of market conditions; and create opportunities for future growth.
Petrochemicals is a global business, with manufacturing facilities in 10 countries, a production capacity of approximately 15 million tonnes and around 1,700 employees. Our products are applied in many different ways, such as polyester fiber, food packaging and building materials.
We manufacture and market across the following main product lines: purified terephthalic acid (PTA), paraxylene (PX), acetic acid and methanol, as well as olefins and derivatives through our refinery assets in Germany.
Our products are produced using our industry-leading proprietary technologies, which in some cases we monetise through licensing to third parties. We focus on deploying that technology to create competitive advantage.
We also produce speciality products such as metaxylene and are partnering in a new venture that uses our acetic anhydride to treat wood chips to produce high performance medium-density fibreboard. We are playing a part in the transition to a lower carbon future, launching PTAirTM, which supports a lower carbon footprint than average PTA production.
Segment
Downstream
Closing Date
22-Dec-2018
Disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½†scalp, or > 2 cm/¾†body – arms & armpits/legs/chest)
As part of our dedication to the diversity of our workforce, BP is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us or have one of your representatives contact us at BPUSApplicationAssis@bp.com or by telephone at 281.366.1999.
Read the Equal Employment Opportunity is the Law poster and the poster supplement - for more information about Equal Employment Opportunities. (Spanish version)
BP is an equal employment opportunity and affirmative action employer. View our policy statement.
Eligibility Requirements
If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.
Role synopsis
The primary purpose of the People Advisor role is to coach line managers to create and maintain engaged, high performing teams and support them through the critical 'moments that matter’.
The role holder will work closely with HR Business Partner/s both within and across segments where appropriate, HR Services and CoEs to ensure the co-ordinated delivery of high quality HR support to the business / function.
The People Advisor will manage relationships with key leaders in the Global Business Services (GBS) Americas business, in addition to various other teams within the Corporate Business Activities & Functions (CBA&F) segment across Houston, Chicago and DC. The role will monitor internal ‘weak signals’ to pre-empt potential ER/IR risks and coach managers to inspire and drive development of their teams, through appropriate interventions.
The role holder will be partnering a business with significant scope, size, risk and complexity, coaching senior level leadership teams. He or she is likely to support teams in a variety of locations within the U.S., requiring some occasional travel to build strong working relationships and rapport with assigned clients groups.
The role holder is responsible for:the management of challenging people cases driving robust and fair process
delivery of HR calendar activities such as performance and pay review and the bi-annual talent review process
analysis of business metrics and data to provide insights
support of HR Business Partners in delivery of segment/business/function people plans and projects
The role holder will also be the escalation point for HR Services for all exceptions to policy, responsible for facilitating a decision on all cases.
The role holder is not a standing member of a Leadership Team which has its own people plan and agenda. However, they will be partnering a business with significant scope, size, risk and complexity, coaching senior level leadership teams.
Key accountabilities
STRATEGY & PLANNING
• Execute projects and activities within the client group people plan in support of business strategy
• Provide coaching and advice to line management which is aligned with the broader people plan and priorities
• Support organisation change in partnership with HR Business Partner (HRBP)
PEOPLE FUNDAMENTALS
Deliver reliable, compliant and secure HR operations to the business
• Advise Line managers (LMs) in making changes to their organisation or sensitive people decisions/activities, e.g. creation of a new position in organisation/managing a suspension, redeployment, dismissal, underperformance
• Stay up to date with the external legal context and monitor internal ‘weak signals’ to resolve or pre-empt ER/IR issues
• Manage individual severance/consultation processes and support HRBP in preparing large scale transformation programmes
• Support and coach LMs in managing high performing, engaged teams
• Take individual pre-emptive action where ER risk arises in business
• Support LMs in managing informal and formal ER cases. Drive robust and fair process.
• Support HR crisis and continuity management activity as required
Deliver HR advisory support to facilitate resolution of everyday people queries
RIGHT PEOPLE, RIGHT PLACE, RIGHT TIME
Attract, select and retain the right people
• Consult with LMs on requirements for new jobs/controlled org changes before formal requests submitted
• Take part in assessment of candidates where appropriate (by exception only)
• Advise LMs about international assignments, ensuring proposals meet business priorities
• Coach home LMs to support employees who are ending an international assignment and repatriating/changing roles
• Support local induction of new joiners to BP
Support implementation of long term integrated talent management plans to ensure the right people are where they are needed
• Support LMs in assessing talent and identifying critical roles
• Facilitate talent calibration, succession planning and action planning
• Make sure individual actions arising from talent review are completed and monitored and that talent development is happening year round
• Support and coach LMs in having effective talent and career conversations with their teams
ENVIRONMENTS WHERE PEOPLE & PERFORMANCE THRIVE
Enable all our people to build the capabilities our business values now and into the future
• Support HRBP in identifying learning priorities from Talent Review/talent forums
• Ensure client groups are taking advantage of learning and development resources available across the BP University and work closely with the COE specialists
• Deliver appropriate local LM development interventions, including coaching and formal programme delivery
Enable a compliant and high-performance culture through aligned Performance Management, Reward and Recognition frameworks
• Advise LMs on how to recognise, reward and motivate teams in alignment with business/people plan
• Advise LMs on how to hold quality reward conversations and on and off-cycle compensation changes
• Lead on completion of role evaluations for controlled organisation plans
• Manage Reward/Recognition specific projects as appropriate with Reward COE
Driving engagement with our people from their very first interaction with BP
• Ensure an inclusive and diverse workplace which reflects the communities in which we operate
• Coach LMs to maintain and promote an environment of respect and dignity
• Support and coach LMs to be role models for diversity and inclusion
• Know the people in the business area, ensuring deep awareness of the ‘pulse’ of the organisation
Essential Education
Bachelor's degree.
Essential experience and job requirements
Minimum 5 years of HR generalist / business partnering experience
Actively working to develop capability in line with the HR capability framework, with an equal blend of EQ, IQ and drive.
Technical CapabilityActively developing breadth and depth across the HR technical areas (per Technical Edge) and able to provide professional advice in most of the areas
Numeracy & analytical thinking – able to quickly and effectively analyse system generated data to provide insights (talent, reward, performance) and assimilate data and information from a range of sources to inform business insights.
Risk Management – able to manage ambiguous ER/IR cases responsibly, identifying, pre-empting and mitigating risk. Knows when to seek coaching and advice from senior colleagues/legal.
Business CapabilitySolution focus – identifies and recommends solutions which will add value to BP and/or enhance relationships and ways of working.
Stakeholder management – Ability to engage with and influence key business and HR stakeholders. Uses partnering, basic consultancy skills and a ‘coach approach’ to build trust. Is continually enhancing skills in active listening, influencing and communication.
Business acumen & customer focus– keeps up to date with internal and external context, understands the relationship between their activity and the BP business strategy and drivers, and considers the commercial implications of HR decisions and actions. Always remembers that HR is an enabler of the business and ensures HR solutions lead to enhanced business effectiveness and results. Puts the customer/business at the heart of all recommendations and decisions.
Other Requirements (e.g. Travel, Location)
N/A
Desirable criteria & qualifications
Experience working in global matrix organizations
Master’s degree in HR or related field
HR qualification/accreditation such as PHR, SPHR, etc.
Experience with Workday HR platform
Experience in shared services
Experience in operational environment, including 24/7 shift schedules
Experience supporting client groups across multiple locations and/or countries
Demonstrated ability to manage complex employee relations issues
Ability to effectively write investigation reports and internal HR-related communications
Continuous Improvement (CI)-oriented mindset
Relocation available
No
Travel required
Yes - up to 10%
Is this a part time position?
No
About BP
We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.
Segment
Corporate & Functions
Closing Date
23-Dec-2018
Disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½†scalp, or > 2 cm/¾†body – arms & armpits/legs/chest)
As part of our dedication to the diversity of our workforce, BP is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us or have one of your representatives contact us at BPUSApplicationAssis@bp.com or by telephone at 281.366.1999.
Read the Equal Employment Opportunity is the Law poster and the poster supplement - for more information about Equal Employment Opportunities. (Spanish version)
BP is an equal employment opportunity and affirmative action employer. View our policy statement.
Eligibility Requirements
If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.
Role synopsis
The primary purpose of the People Advisor role is to coach line managers to create and maintain engaged, high performing teams and support them through the critical 'moments that matter’.
The role holder will work closely with HR Business Partner/s both within and across segments where appropriate, HR Services and CoEs to ensure the co-ordinated delivery of high quality HR support to the business / function.
The People Advisor will manage relationships with key leaders in the Global Business Services (GBS) Americas business, in addition to various other teams within the Corporate Business Activities & Functions (CBA&F) segment across Houston, Chicago and DC. The role will monitor internal ‘weak signals’ to pre-empt potential ER/IR risks and coach managers to inspire and drive development of their teams, through appropriate interventions.
The role holder will be partnering a business with significant scope, size, risk and complexity, coaching senior level leadership teams. He or she is likely to support teams in a variety of locations within the U.S., requiring some occasional travel to build strong working relationships and rapport with assigned clients groups.
The role holder is responsible for:the management of challenging people cases driving robust and fair process
delivery of HR calendar activities such as performance and pay review and the bi-annual talent review process
analysis of business metrics and data to provide insights
support of HR Business Partners in delivery of segment/business/function people plans and projects
The role holder will also be the escalation point for HR Services for all exceptions to policy, responsible for facilitating a decision on all cases.
The role holder is not a standing member of a Leadership Team which has its own people plan and agenda. However, they will be partnering a business with significant scope, size, risk and complexity, coaching senior level leadership teams.
Key accountabilities
STRATEGY & PLANNING
• Execute projects and activities within the client group people plan in support of business strategy
• Provide coaching and advice to line management which is aligned with the broader people plan and priorities
• Support organisation change in partnership with HR Business Partner (HRBP)
PEOPLE FUNDAMENTALS
Deliver reliable, compliant and secure HR operations to the business
• Advise Line managers (LMs) in making changes to their organisation or sensitive people decisions/activities, e.g. creation of a new position in organisation/managing a suspension, redeployment, dismissal, underperformance
• Stay up to date with the external legal context and monitor internal ‘weak signals’ to resolve or pre-empt ER/IR issues
• Manage individual severance/consultation processes and support HRBP in preparing large scale transformation programmes
• Support and coach LMs in managing high performing, engaged teams
• Take individual pre-emptive action where ER risk arises in business
• Support LMs in managing informal and formal ER cases. Drive robust and fair process.
• Support HR crisis and continuity management activity as required
Deliver HR advisory support to facilitate resolution of everyday people queries
RIGHT PEOPLE, RIGHT PLACE, RIGHT TIME
Attract, select and retain the right people
• Consult with LMs on requirements for new jobs/controlled org changes before formal requests submitted
• Take part in assessment of candidates where appropriate (by exception only)
• Advise LMs about international assignments, ensuring proposals meet business priorities
• Coach home LMs to support employees who are ending an international assignment and repatriating/changing roles
• Support local induction of new joiners to BP
Support implementation of long term integrated talent management plans to ensure the right people are where they are needed
• Support LMs in assessing talent and identifying critical roles
• Facilitate talent calibration, succession planning and action planning
• Make sure individual actions arising from talent review are completed and monitored and that talent development is happening year round
• Support and coach LMs in having effective talent and career conversations with their teams
ENVIRONMENTS WHERE PEOPLE & PERFORMANCE THRIVE
Enable all our people to build the capabilities our business values now and into the future
• Support HRBP in identifying learning priorities from Talent Review/talent forums
• Ensure client groups are taking advantage of learning and development resources available across the BP University and work closely with the COE specialists
• Deliver appropriate local LM development interventions, including coaching and formal programme delivery
Enable a compliant and high-performance culture through aligned Performance Management, Reward and Recognition frameworks
• Advise LMs on how to recognise, reward and motivate teams in alignment with business/people plan
• Advise LMs on how to hold quality reward conversations and on and off-cycle compensation changes
• Lead on completion of role evaluations for controlled organisation plans
• Manage Reward/Recognition specific projects as appropriate with Reward COE
Driving engagement with our people from their very first interaction with BP
• Ensure an inclusive and diverse workplace which reflects the communities in which we operate
• Coach LMs to maintain and promote an environment of respect and dignity
• Support and coach LMs to be role models for diversity and inclusion
• Know the people in the business area, ensuring deep awareness of the ‘pulse’ of the organisation
Essential Education
Bachelor's degree.
Essential experience and job requirements
Minimum 5 years of HR generalist / business partnering experience
Actively working to develop capability in line with the HR capability framework, with an equal blend of EQ, IQ and drive.
Technical CapabilityActively developing breadth and depth across the HR technical areas (per Technical Edge) and able to provide professional advice in most of the areas
Numeracy & analytical thinking – able to quickly and effectively analyse system generated data to provide insights (talent, reward, performance) and assimilate data and information from a range of sources to inform business insights.
Risk Management – able to manage ambiguous ER/IR cases responsibly, identifying, pre-empting and mitigating risk. Knows when to seek coaching and advice from senior colleagues/legal.
Business CapabilitySolution focus – identifies and recommends solutions which will add value to BP and/or enhance relationships and ways of working.
Stakeholder management – Ability to engage with and influence key business and HR stakeholders. Uses partnering, basic consultancy skills and a ‘coach approach’ to build trust. Is continually enhancing skills in active listening, influencing and communication.
Business acumen & customer focus– keeps up to date with internal and external context, understands the relationship between their activity and the BP business strategy and drivers, and considers the commercial implications of HR decisions and actions. Always remembers that HR is an enabler of the business and ensures HR solutions lead to enhanced business effectiveness and results. Puts the customer/business at the heart of all recommendations and decisions.
Other Requirements (e.g. Travel, Location)
N/A
Desirable criteria & qualifications
Experience working in global matrix organizations
Master’s degree in HR or related field
HR qualification/accreditation such as PHR, SPHR, etc.
Experience with Workday HR platform
Experience in shared services
Experience in operational environment, including 24/7 shift schedules
Experience supporting client groups across multiple locations and/or countries
Demonstrated ability to manage complex employee relations issues
Ability to effectively write investigation reports and internal HR-related communications
Continuous Improvement (CI)-oriented mindset
Relocation available
No
Travel required
Yes - up to 10%
Is this a part time position?
No
About BP
We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together.
Segment
Corporate & Functions
Closing Date
23-Dec-2018
Disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½†scalp, or > 2 cm/¾†body – arms & armpits/legs/chest)
As part of our dedication to the diversity of our workforce, BP is committed to Equal Employment Opportunity. Applicants will receive consideration for employment without regard for race, color, gender, religion, national origin, disability, veteran status, military status, age, marital status, sexual orientation, gender identity, genetic information or any other protected group status. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us or have one of your representatives contact us at BPUSApplicationAssis@bp.com or by telephone at 281.366.1999.
Read the Equal Employment Opportunity is the Law poster and the poster supplement - for more information about Equal Employment Opportunities. (Spanish version)
BP is an equal employment opportunity and affirmative action employer. View our policy statement.
Eligibility Requirements
If you are applying for a position in the United States, you must be at least 18 years of age, legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.
Role synopsis
The Accounts Receivable Specialist is responsible for the collection of trade customer balances, dispute management and account reconciliations. In addition, the AR Specialist acts as the primary link on Risk Management related issues between external customers and internal personnel including: embedded Credit/Finance Managers, Sales Managers, Customer Service, other Finance areas and other key stakeholders – interacting with these parties on a regular basis. The AR Specialist is regarded as an expert in providing solutions to obstacles typically encountered in the overall order-to-cash process. This role provides support to: The Fuels Value Chain and other R&M business areas.
Key accountabilities
· Establish ongoing working relationships with customers, Sales and other functionally related teams.
· Ensure Balance Sheet Integrity, adherence to the Group Reporting Manual and high level of customer satisfaction by working with customers and relevant teams in the GBS Process Towers on account reconciliations.
· Perform collection activities on due and past due invoices (including assistance with bankruptcies, legal filings and other advanced collections activities as required) and manage deductions for all assigned accounts.
· Coordinate cash applications and work with outside service providers to reconcile cash application issues.
· Monitor customer accounts and escalate financial concerns (i.e. returned EFT, NSF) or delinquency issues (i.e. failed payment commitments).
· Interact with all Teams within the GBS towers to insure all billing issues are resolved in a timely manner.
· Prepare timely and accurate MI (i.e. weekly/month end Accounts Receivable reports).
· Demonstrate a performance culture by contributing to the Balanced Scorecard metrics and provide input to business insights on delivery achievements and gaps.
· Participate in projects and incident investigations as assigned.
Essential Education
High School Diploma or General Education Degree
Essential experience and job requirements
· Minimum of 3 years’ experience in a commercial Business to Business AR Collections environment or related role
· Bilingual written and oral communication (Spanish)
· Intermediate to advanced knowledge of Microsoft Office applications (especially Excel)
· Strong communication and interpersonal skills
· Self-motivation; proactive in managing own accountabilities and performance assurance
· Ability to deal effectively with difficult customers under stressful and/or challenging work conditions
· Ability to handle self in a professional manner and across all levels of the organization
· Ability to multi-task; handle/set multiple priorities on a daily basis
Key Competencies
• Process and quality improvement driven
• Proven capability with data management and control principles
• Excellent communication skills-both verbal and written
• Strong time-management and task prioritization skills
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Detail-oriented with proven ability for accuracy
Other Requirements (e.g. Travel, Location)
Ability to work in the Naperville, IL office location. No relocation assistance will be provided.
Desirable criteria & qualifications
· Preference for Bachelors Degree in Accounting, Finance, Business, or related field.
· Experience with working on Chargebacks / Deductions
· Working knowledge w/ cash applications
· Strong proficiency in Excel (v-look ups, pivot tables, macros, etc.)
· Experience producing and distributing Accounts Receivable reports
Relocation available
No
Travel required
Negligible travel
Is this a part time position?
No
About BP
Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future. Global Business Services (GBS) is BP’s shared services organisation. GBS add value by standardising and modernising business activities, whilst maintaining a robust control environment and driving operational excellence. There are five GBS Centres globally, situated in Europe, Africa, Asia, America and ANZ and Central Teams across all locations as well as the UK and Houston. BP has established a Global Business Services in the Chicago area which provides Finance, Customer Service and Operational Procurement services to businesses across the Americas. This GBS is part of an integrated network of Global Business Services to support strategic performance unit operations globally, providing cost optimization and process standardization, through global delivery capabilities and enabling technologies. GBS is a dynamic, performance-driven organization that deeply values its customers and its people, and seeks continuous improvement in all it does. All roles in BP Global Business Services offer some form of agile working to enable you to integrate your work and personal commitments. Talk to us about what agile working could look like for you.
Segment
Corporate & Functions
Closing Date
14-Nov-2018
Disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½†scalp, or > 2 cm/¾†body – arms & armpits/legs/chest).
BP is an equal employment opportunity and affirmative action employer. View our policy statement.
If you are a US-based applicant or you are applying to a position in the US and you are an individual with disability or a disabled veteran, and would like any type of assistance to apply or to access or to attend any recruitment or selection event, system or process, we would like to help you to ensure that your application process goes as smoothly as possible. If you need assistance, information, or answers to your questions, feel free to contact us or have any of your representatives contact us at BP US Application Assistance BPUSApplicationAssis@bp.com,Telephone: 281.366.1999.
Read the Equal Employment Opportunity is the Law poster for more information about Equal Employment Opportunities. (Spanish version)
EOE/Minorities/Females/Vet/Disabled.
Eligibility Requirements
If you are applying for a position in the United States, you must be at least 18 years of age. Legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.
Role synopsis
The Accounts Receivable Specialist is responsible for the collection of trade customer balances, dispute management and account reconciliations. In addition, the AR Specialist acts as the primary link on Risk Management related issues between external customers and internal personnel including: embedded Credit/Finance Managers, Sales Managers, Customer Service, other Finance areas and other key stakeholders – interacting with these parties on a regular basis. The AR Specialist is regarded as an expert in providing solutions to obstacles typically encountered in the overall order-to-cash process. This role provides support to: The Fuels Value Chain and other R&M business areas.
Key accountabilities
· Establish ongoing working relationships with customers, Sales and other functionally related teams.
· Ensure Balance Sheet Integrity, adherence to the Group Reporting Manual and high level of customer satisfaction by working with customers and relevant teams in the GBS Process Towers on account reconciliations.
· Perform collection activities on due and past due invoices (including assistance with bankruptcies, legal filings and other advanced collections activities as required) and manage deductions for all assigned accounts.
· Coordinate cash applications and work with outside service providers to reconcile cash application issues.
· Monitor customer accounts and escalate financial concerns (i.e. returned EFT, NSF) or delinquency issues (i.e. failed payment commitments).
· Interact with all Teams within the GBS towers to insure all billing issues are resolved in a timely manner.
· Prepare timely and accurate MI (i.e. weekly/month end Accounts Receivable reports).
· Demonstrate a performance culture by contributing to the Balanced Scorecard metrics and provide input to business insights on delivery achievements and gaps.
· Participate in projects and incident investigations as assigned.
Essential Education
High School Diploma or General Education Degree
Essential experience and job requirements
· Minimum of 3 years’ experience in a commercial Business to Business AR Collections environment or related role
· Bilingual written and oral communication (Spanish)
· Intermediate to advanced knowledge of Microsoft Office applications (especially Excel)
· Strong communication and interpersonal skills
· Self-motivation; proactive in managing own accountabilities and performance assurance
· Ability to deal effectively with difficult customers under stressful and/or challenging work conditions
· Ability to handle self in a professional manner and across all levels of the organization
· Ability to multi-task; handle/set multiple priorities on a daily basis
Key Competencies
• Process and quality improvement driven
• Proven capability with data management and control principles
• Excellent communication skills-both verbal and written
• Strong time-management and task prioritization skills
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Detail-oriented with proven ability for accuracy
Other Requirements (e.g. Travel, Location)
Ability to work in the Naperville, IL office location. No relocation assistance will be provided.
Desirable criteria & qualifications
· Preference for Bachelors Degree in Accounting, Finance, Business, or related field.
· Experience with working on Chargebacks / Deductions
· Working knowledge w/ cash applications
· Strong proficiency in Excel (v-look ups, pivot tables, macros, etc.)
· Experience producing and distributing Accounts Receivable reports
Relocation available
No
Travel required
Negligible travel
Is this a part time position?
No
About BP
Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future. Global Business Services (GBS) is BP’s shared services organisation. GBS add value by standardising and modernising business activities, whilst maintaining a robust control environment and driving operational excellence. There are five GBS Centres globally, situated in Europe, Africa, Asia, America and ANZ and Central Teams across all locations as well as the UK and Houston. BP has established a Global Business Services in the Chicago area which provides Finance, Customer Service and Operational Procurement services to businesses across the Americas. This GBS is part of an integrated network of Global Business Services to support strategic performance unit operations globally, providing cost optimization and process standardization, through global delivery capabilities and enabling technologies. GBS is a dynamic, performance-driven organization that deeply values its customers and its people, and seeks continuous improvement in all it does. All roles in BP Global Business Services offer some form of agile working to enable you to integrate your work and personal commitments. Talk to us about what agile working could look like for you.
Segment
Corporate & Functions
Closing Date
14-Nov-2018
Disclaimer
If you are selected for a position in the United States, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and alcohol screening/medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process. The drug screen requires a hair test for which BP must be able to obtain a sufficient hair sample for analysis (~4 cm/1 ½†scalp, or > 2 cm/¾†body – arms & armpits/legs/chest).
BP is an equal employment opportunity and affirmative action employer. View our policy statement.
If you are a US-based applicant or you are applying to a position in the US and you are an individual with disability or a disabled veteran, and would like any type of assistance to apply or to access or to attend any recruitment or selection event, system or process, we would like to help you to ensure that your application process goes as smoothly as possible. If you need assistance, information, or answers to your questions, feel free to contact us or have any of your representatives contact us at BP US Application Assistance BPUSApplicationAssis@bp.com,Telephone: 281.366.1999.
Read the Equal Employment Opportunity is the Law poster for more information about Equal Employment Opportunities. (Spanish version)
EOE/Minorities/Females/Vet/Disabled.
Eligibility Requirements
If you are applying for a position in the United States, you must be at least 18 years of age. Legally authorized to work in the United States; and not require sponsorship for employment visa status (e.g., TN, H1B status), now or in the future.
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