Customer Service Team Leader-English Speaking-Szeged (afternoon shift)

  • BP

Job Description

Role synopsis BP – This is your place! Find the right position to explore your potential in the exciting and vibrant universe of BP, one of the world’s leading energy companies! Consider joining BP and unleash your energy as a Customer Service Team Leader (afternoon schedule) With excellent English knowledge Who we are? From the deep sea to the desert, from rigs to fuel retail sites and research centres, BP delivers light, heat, and mobility solutions for a changing world. In our Global Business Services offices in Budapest and Szeged we provide services to move our business forward. As we are continuously growing we look for experienced professionals to contribute to our success. If you join our Customer Service and Billing Specialist team, you may have the followingresponsibilities:Managing the teams of Customer Service Representatives and Billing Specialists Deliver Customer Service and Order to Cash processes by managing workflow, ensuring adequate holiday training & sickness cover Develop and maintain sound working relationships with key stakeholders, customers and external service providers Run and analyse the identified Customer Service reports e.g. customer service management reports, monthly management reports and team performance Develop, achieve and monitor Key Performance Indicators aligned to the Service Level Agreements Ensuring timely resolution of Service Requests and activities within the Customer Relationship Management system Provide first level escalation for any issues raised by the team. Work closely with other team leaders within the BSC to ensure that overall operational objectives are met, ideas shared and lessons learnt In the Customer Service Team Leader role we have the following requirements:Relevant Customer Service knowledge. Able to demonstrate awareness of business needs; ability to provide quality customer service; ability to problem solve customer issues Proven experience in coaching and leading a team Proven Experience in Customer Service Strong relationship management skills. Proven experience in decision making Strong time management and organisation skills Must demonstrate a strong understanding of customers’ needs Excellent communication skills-both verbal and written in English (C1) Able to work based on the customer's needs from 14:00 to 00:0 At BP we provide the following environment & benefits to you:a company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the mindset of giving back to our environment are highly valued possibility to join our social communities and networks chill-out and collaboration spaces in a modern office environment learning opportunities, language courses and other development opportunities to build a lasting career different bonus opportunities based on performance, wide range of cafeteria elements life & health insurance, medical care package company laptop and phone for private usage opportunity to work from home: up to 2 days / week based on team agreement Key accountabilities - Essential Education - Essential experience and job requirements - Other Requirements (e.g. Travel, Location) - Desirable criteria & qualifications - Relocation available No Travel required No Is this a part time position? No About BP Our business is the exploration, production, refining, trading and distribution of energy. This is what we do, and we do it on a truly global scale. With a workforce of 80,000 employees, BP operates with business activities and customers in more than 80 countries across six continents. Every day, we serve millions of customers around the world. We are continually looking for talented, committed and ambitious people to help us shape the face of energy for the future. Segment Corporate & Functions Closing Date 29-Aug-2019

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