5 jobs found in victoria

Role synopsis Fantastic opportunity to build your career in a collaborative team Part time 12 month contract – 20 hours a week Comprehensive Induction/Training Program About the opportunity:We currently have an excellent opportunity for an experienced customer service professional to join our Castrol Customer Service team. Working as part of a small collaborative team, you will be responsible for providing the full range of customer service activities for our Castrol business, including order placement, delivery, stock and pricing queries. Part Time Hours In this 12 month contract, you will work Monday to Friday between 9am-1pm or 11.00am - 3.00pm. A total of 20 hours a week. Key accountabilities Key responsibilities of this role: Process customer orders, track stock movements and ensure the delivery of product to our customers Build and maintain strong relationships with our customers and internal stakeholders Proactively provide first call resolution decisions to ensure customer’s requirements are not only met, but exceeded Contribute to team KPI measures and adhere to all current policy and procedures Ensure utilisation of Siebel to track customer complaints, delivery issues & stock returns Essential Education About You To be successful in this role you will have established experience gained within any industry background. You will have had experience in a customer-centric service environment with a strong focus on providing positive resolutions and support for our customers. Other essential attributes include: Experience in a phone based customer service role where you have taken orders and tracked stock movements through to delivery Strong understanding of customer’s needs/behaviours and a passion for delivering exceptional customer service Demonstrated high level of time management and organisational skills Strong team player who contributes to creating a motivated team environment Demonstrated conflict resolution and negotiation skills Working knowledge of MS Office suite applications JDE and Siebel system experience desirable but not essential Essential experience and job requirements * Other Requirements (e.g. Travel, Location) * Desirable criteria & qualifications * Relocation available No Travel required Negligible travel Is this a part time position? Yes About BP We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. Global Business Services (GBS) is BP’s shared services organisation. GBS add value by standardising and modernising business activities, whilst maintaining a robust control environment and driving operational excellence. There are five GBS Centres globally, situated in Europe, Africa, Asia, America and ANZ and Central Teams across all locations as well as the UK and Houston. GBS ANZ provides a broad range of integrated customer solutions, supporting BP's operations across Australia and New Zealand. Supporting both BP and Castrol brands, GBS ANZ delivers accounting and banking operations, logistics/scheduling operations, customer service and sales, credit management, financial reporting and HR Services. With a strong focus on continuous improvement and innovation, GBS ANZ is a true leader in a highly competitive shared services landscape. GBS ANZ takes pride in being the engine room for BP with more than 400 employees; we partner with BP to serve more than 100,000 end customers and process $40 billion worth of transactions per annum. All roles in BP Global Business Services offer some form of agile working to enable you to integrate your work and personal commitments. Talk to us about what agile working could look like for you. Segment Corporate & Functions Closing Date 08-Nov-2018

Role synopsis About the opportunity In this Monday – Friday roleyou will work proactively to schedule bulk lubricant deliveries, manage nondelivered pack product, stock returns , courier deliveriesand regional transport bookings inconjunction with 3PL carriers and warehouses for the Castrol/BPlubricant product range. Key accountabilities Schedule bulk deliveries and ensure cost efficient usage of trucks whilst adhering to current policy and procedures Work with a number of internal stakeholders including customer service, accounts receivable & query management Provide exceptional phone based customer service Liaise with our Sales teams and external stakeholders such as Warehouses and Transport Resolve customer queries pertaining to deliveries Essential Education * Essential experience and job requirements About you Previous experience in a phone based customer service role with a knowledge of product flow from order to delivery Ability to build relationships with stakeholders, deal with ambiguity and navigate complexity Strong stakeholder management and effective communications skills Demonstrated focus on HSSE requirements and knowledge and compliance to policies & procedures JDE & Siebel system experience desirable Ability to multi task, display good time management & attention to detail Other Requirements (e.g. Travel, Location) * Desirable criteria & qualifications * Relocation available No Travel required Negligible travel Is this a part time position? No About BP We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. Global Business Services (GBS) is BP’s shared services organisation. GBS add value by standardising and modernising business activities, whilst maintaining a robust control environment and driving operational excellence. There are five GBS Centres globally, situated in Europe, Africa, Asia, America and ANZ and Central Teams across all locations as well as the UK and Houston. GBS ANZ provides a broad range of integrated customer solutions, supporting BP's operations across Australia and New Zealand. Supporting both BP and Castrol brands, GBS ANZ delivers accounting and banking operations, logistics/scheduling operations, customer service and sales, credit management, financial reporting and HR Services. With a strong focus on continuous improvement and innovation, GBS ANZ is a true leader in a highly competitive shared services landscape. GBS ANZ takes pride in being the engine room for BP with more than 400 employees; we partner with BP to serve more than 100,000 end customers and process $40 billion worth of transactions per annum. All roles in BP Global Business Services offer some form of agile working to enable you to integrate your work and personal commitments. Talk to us about what agile working could look like for you. Segment Corporate & Functions Closing Date 06-Nov-2018

Role synopsis BP has a rarely-available opportunity for an experienced HR Business Partner to make an impact in our high-performing Sales & Marketing business as a trusted advisor and partner to our corporate stakeholders. The Sales & Marketing portfolio is unusually broad and includes diverse functions such as Asset Management and HSSE. This role is part of a respected and collaborative HR team whereby you’ll be accountable for actively supporting BP’s strategic business agenda through people and cultural initiatives, including a focus on coaching managers with their teams. Key accountabilities Your relationships within our corporate head office will run deep and carry a mixed focus across projects, transformation and execution. You’ll have scope to originate and own a range of projects and initiatives focused on BP’s objectives. Your role will be that of a true business partner; enabling and executing our people strategy and plan, enabling the management of a diverse workforce, workplace investigations, and supporting leadership teams by providing strategic HR interventions, insights & advice. You will also support succession planning, organisational change, reward and performance management, leadership development and various change management projects. This is an exciting time for BP as we continue to deliver our strategy in a growth market so come and join a team that is focused on partnership, works safely and likes to have fun. Essential Education * Essential experience and job requirements You are a seasoned HR professional, ideally with exposure to fast-moving customer-centric environment such as Retail, FMCG, or a wide variety of service environments. You’ll be searching for a broad, hands-on HR Business Partner role where you can utilise your, critical thinking and business partnering skills to add real value. You have an innate ability to think on your feet, a thirst for imparting advice on best practice, demonstrated commercial acumen and an ability to prioritise in dynamic environments. Most importantly, you will have strong people skills that enable you to work with a diverse team and get the best out of others. Other Requirements (e.g. Travel, Location) * Desirable criteria & qualifications * Relocation available No Travel required Negligible travel Is this a part time position? No About BP We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. The Downstream segment has global manufacturing and marketing operations. It is the product and service-led arm of BP, made up of three businesses (Fuels, Lubricants, and Petrochemicals). We aim to run safe and reliable operations across all our businesses, supported by leading brands and technologies, to deliver high-quality products and services that meet our customers’ needs. Disciplined execution of our strategy is helping improve our underlying performance, capture opportunities for further growth, generate attractive returns and create a more resilient business that is better able to withstand a range of market conditions; and create opportunities for future growth. BP’s Fuels AsPac business operates in three distinctive retail fuels markets in Australia, New Zealand and China. We’ve been proudly operating in Australia for almost 100 years. Here, we are the only fully integrated fuels business, with a team of 6,000 passionate people delivering quality fuels from the well to the petrol bowser. Along with our terminals, pipelines and 1,400 BP-branded retail fuel sites we are also founding participants in the North West Shelf and Browse joint ventures. We also operate Australia’s largest refinery in Kwinana. Our 3,000 strong New Zealand team is driven to deliver a customer experience second to none. Today we operate more than 90 BP Connect retail sites and are renowned for our signature Wild Bean Cafes. We also have a national network of BP-branded independent retailers, distributor partners, truckstops, and a terminals and logistics operation. Through strong partnerships with China’s top two state-owned oil companies, PetroChina and Sinopec, BP operates over 750 dual-branded retail stations in Guangdong and Zhejiang provinces, serving 400,000 customers and selling over 12 million litres of gasoline and diesel every day. And BP now also has a joint venture with Shandong Dongming Petroleum Company Ltd. BP strives to be a world-class operator, a responsible corporate citizen and a great employer. We care deeply about our people, creating a diverse and inclusive environment where everybody can contribute and grow. The breadth of our business makes it the perfect place to build your career. Segment Downstream Closing Date 14-Nov-2018

Role synopsis Fantastic opportunity to build your career in a collaborative team Part time 12 month contract – 20 hours a week Comprehensive Induction/Training Program About the opportunity:We currently have an excellent opportunity for an experienced customer service professional to join our Castrol Customer Service team. Working as part of a small collaborative team, you will be responsible for providing the full range of customer service activities for our Castrol business, including order placement, delivery, stock and pricing queries. Part Time Hours In this 12 month contract, you will work Monday to Friday between 9am-1pm or 11.00am - 3.00pm. A total of 20 hours a week. Key accountabilities Key responsibilities of this role: Process customer orders, track stock movements and ensure the delivery of product to our customers Build and maintain strong relationships with our customers and internal stakeholders Proactively provide first call resolution decisions to ensure customer’s requirements are not only met, but exceeded Contribute to team KPI measures and adhere to all current policy and procedures Ensure utilisation of Siebel to track customer complaints, delivery issues & stock returns Essential Education About You To be successful in this role you will have established experience gained within any industry background. You will have had experience in a customer-centric service environment with a strong focus on providing positive resolutions and support for our customers. Other essential attributes include: Experience in a phone based customer service role where you have taken orders and tracked stock movements through to delivery Strong understanding of customer’s needs/behaviours and a passion for delivering exceptional customer service Demonstrated high level of time management and organisational skills Strong team player who contributes to creating a motivated team environment Demonstrated conflict resolution and negotiation skills Working knowledge of MS Office suite applications JDE and Siebel system experience desirable but not essential Essential experience and job requirements * Other Requirements (e.g. Travel, Location) * Desirable criteria & qualifications * Relocation available No Travel required Negligible travel Is this a part time position? Yes About BP We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. Global Business Services (GBS) is BP’s shared services organisation. GBS add value by standardising and modernising business activities, whilst maintaining a robust control environment and driving operational excellence. There are five GBS Centres globally, situated in Europe, Africa, Asia, America and ANZ and Central Teams across all locations as well as the UK and Houston. GBS ANZ provides a broad range of integrated customer solutions, supporting BP's operations across Australia and New Zealand. Supporting both BP and Castrol brands, GBS ANZ delivers accounting and banking operations, logistics/scheduling operations, customer service and sales, credit management, financial reporting and HR Services. With a strong focus on continuous improvement and innovation, GBS ANZ is a true leader in a highly competitive shared services landscape. GBS ANZ takes pride in being the engine room for BP with more than 400 employees; we partner with BP to serve more than 100,000 end customers and process $40 billion worth of transactions per annum. All roles in BP Global Business Services offer some form of agile working to enable you to integrate your work and personal commitments. Talk to us about what agile working could look like for you. Segment Corporate & Functions Closing Date 08-Nov-2018

Role synopsis About the opportunity In this Monday – Friday roleyou will work proactively to schedule bulk lubricant deliveries, manage nondelivered pack product, stock returns , courier deliveriesand regional transport bookings inconjunction with 3PL carriers and warehouses for the Castrol/BPlubricant product range. Key accountabilities Schedule bulk deliveries and ensure cost efficient usage of trucks whilst adhering to current policy and procedures Work with a number of internal stakeholders including customer service, accounts receivable & query management Provide exceptional phone based customer service Liaise with our Sales teams and external stakeholders such as Warehouses and Transport Resolve customer queries pertaining to deliveries Essential Education * Essential experience and job requirements About you Previous experience in a phone based customer service role with a knowledge of product flow from order to delivery Ability to build relationships with stakeholders, deal with ambiguity and navigate complexity Strong stakeholder management and effective communications skills Demonstrated focus on HSSE requirements and knowledge and compliance to policies & procedures JDE & Siebel system experience desirable Ability to multi task, display good time management & attention to detail Other Requirements (e.g. Travel, Location) * Desirable criteria & qualifications * Relocation available No Travel required Negligible travel Is this a part time position? No About BP We are a global energy business involved in every aspect of the energy system. We have 75,000 employees in 80 countries, working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. Global Business Services (GBS) is BP’s shared services organisation. GBS add value by standardising and modernising business activities, whilst maintaining a robust control environment and driving operational excellence. There are five GBS Centres globally, situated in Europe, Africa, Asia, America and ANZ and Central Teams across all locations as well as the UK and Houston. GBS ANZ provides a broad range of integrated customer solutions, supporting BP's operations across Australia and New Zealand. Supporting both BP and Castrol brands, GBS ANZ delivers accounting and banking operations, logistics/scheduling operations, customer service and sales, credit management, financial reporting and HR Services. With a strong focus on continuous improvement and innovation, GBS ANZ is a true leader in a highly competitive shared services landscape. GBS ANZ takes pride in being the engine room for BP with more than 400 employees; we partner with BP to serve more than 100,000 end customers and process $40 billion worth of transactions per annum. All roles in BP Global Business Services offer some form of agile working to enable you to integrate your work and personal commitments. Talk to us about what agile working could look like for you. Segment Corporate & Functions Closing Date 06-Nov-2018